ISO / TS 16949 defines the requirements of the quality management system harmonized for the needs of the global automotive industry. The goal of ISO / TS 16949 is to develop a quality management system that ensures continuous improvement, emphasizes preventing defects and reducing variations and waste in the supply chain of the automotive industry. TS 16949 refers to the design / development, production, and, where relevant, the installation and service of other automotive industry products. It is based on ISO 9000.
Almost all automobile manufacturers (except for Japanese) set up a requirement for cooperation with suppliers – the application of this standard and certification by accredited certification bodies.
ISO / TS 16949 focuses on the ability of an organization to achieve its stated goals, as well as to achieve customer satisfaction in accordance with the delivery of parts within the expected deadline at affordable prices. ISO / TS 16949 focuses on efficient links to the company’s business plan, quality policy, quality objectives and measures. The basis of this standard is ISO 9001, to which the special requirements specific to the automobile industry are added.
Some of the key additional requirements include:
- Focus on engaging the top management and linking a business plan with clearly defined quality objectives;
- Focus on human resources management, including processes for identifying competency
- Requirements, providing training and effectiveness checks on actions taken;
- Focus on motivating employees to achieve quality goals, achieving continual improvement and creating an environment for promoting innovation;
- The process of measurement, as the size in which staff are aware of the relevance and importance of their activities and in what way they contribute to the attainment of quality objectives;
- Product focus and process design;
- Supplier development using ISO / TS 16949;
- Ensuring effective control of internal and external laboratories
- The process of measuring customer satisfaction for managing an efficient system, process and audit of products;
- Effective data analysis for continual improvement.
Employees in organizations that want to introduce ISO / TS 16949 must be trained, in addition to the requirements of ISO / TS 16949, and for the application of methods and procedures for project management (development and / or conquest of a new product):
- APQP – product quality planning;
- FMEA – analysis of errors and their effects;
- SPC – statistical process management;
- MSA – analysis of the measurement system;
- PPAP – the process of approving production work;
- 8D – methodology for problem solving.
These methods and techniques are detailed in the manuals published by AIAG (American Car Manufacturers Association) or the VDA (German Association).
The most important aspects of the application are related to:
- Monitoring of parameters (OTD – delivery on time, ppm – share of bad parts per million produced, premium freight – additional transport costs, response speed on complaints …);
- Systematic monitoring and analysis of non-quality costs;
- Establishing a process audit and auditing of products;
- Continuous improvement of production processes (reduction of process variance) through statistical management (X-R maps) and process ability study (Cpk);
- Defining contingency plans;
- Application of FMEA, SPC and MSA in conquering new products;
- Request for suppliers to apply PPAP.
The benefits of obtaining ISO / TS 16949 certificates are:
- Improved product and process quality;
- Reducing variation in processes;
- Continuously improving the performance of business processes through ongoing certification audits;
- The basic line of benefits through productivity, waste reduction and better use of resources;
- Application of best manufacturing practices.
- Providing access to the global quality system in the supply chain of the supplier / subcontractor;
- Common terminology for understanding quality criteria;
- Increasing employee satisfaction through increasing management efficiency;
- A unique quality system registration system to meet multiple customer quality requirements;
The requirements of the standard can be applied by all organizations that want to take advantage of this systematic approach in the automotive industry. However, certification is limited to organizations that deliver parts, components and materials that are built into the car and organizations that deliver services of type: surface protection, thermal treatment, painting, etc. …
The automobile industry includes production of parts for manufacturers of passenger and cargo vehicles and buses , while agricultural machines do not fall into this category. Suppliers of services (design, salesrooms, vehicle services, vehicle transport, tool manufacturers, …) suppliers in the automotive industry can not be certified according to this standard.